Return & Refund Policy
At Vintage Curiosity, we value customer satisfaction and are committed to ensuring the quality of our products. If you are not fully satisfied with your purchase, please review our refund and return policy below.
- Return Eligibility
Due to the unique and collectible nature of our vintage products, we accept returns only under the following conditions:
The product must be unused and in its original packaging.
The item must be in the same condition as received, with no signs of wear or alteration.
Returns must be initiated within 7 days of the delivery date.
Items that show signs of use, wear, or damage by the customer are not eligible for return or refund.
- Non-Returnable Items
Certain items cannot be returned, including:
Used or worn items.
Sale or promotional items.
Gift cards or any virtual items.
- How to Initiate a Return
To start the return process, please follow these steps:
Contact us within 7 days of receiving your item at +91 6262956262.
Provide your order number, product details, and the reason for the return.
We will review your request and, if eligible, provide instructions on how to return the item.
- Return Shipping
Customers are responsible for the cost of return shipping unless the product is faulty or damaged upon arrival.
Please ensure the item is securely packed to prevent any damage during return shipping.
We recommend using a trackable shipping service or purchasing shipping insurance. We are not responsible for lost or damaged return packages.
- Refunds
Once we receive and inspect the returned item, we will notify you of the refund status via phone or email.
If approved, your refund will be processed to the original payment method within 7-10 business days.
Shipping fees are non-refundable unless the return is due to a product defect or error on our part.
- Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, please contact us at +91 6262956262 within 7 days of receiving the product.
- Damaged or Defective Products
If you receive a product that is damaged or defective, please contact us immediately with:
Your order number.
Photos of the damaged or defective product.
We will provide a replacement or a full refund, including shipping costs, for items found to be damaged or defective.
- Contact Us
If you have any questions or concerns about our Return and Refund Policy, please contact us:
By phone: +91 6262956262
By visiting our store: 141, 1st Floor, Masjid Trust Building, Opposite Ali Tower, Mutton Street, Chor Bazar Khumbharwada, Mumbai – 400 003
This policy is designed to ensure a smooth and transparent experience for our valued customers.
